Master Card and Visa are accepted for payment.
Freight will be FOB Roanoke, VA.
UPS shipping charges will be added.
A Request for product return must be made by mail, fax or e-mail to obtain authorization and a Return Goods Number (RMA).
Request is to indicate quantity, Safety Step product number, reason for return, invoice number and description. Do not ship return until proper authorization and an RMA have been obtained. The following criteria must be met to obtain authorization and an RMA.
- Must be a Safety Step product.
- Return must be shipped prepaid.
- Must be in unused, saleable condition.
- Items must have product ID number intact.
Our Return Authorization will only allow the return of products requiring warranty determination, or products in saleable condition. Show our RMA number on packing slips and on all shipping containers. Warranties, and Product returns should be kept separate in the shipment and on the packing slips. Credit will be given only for parts approved and listed on the Return Authorization. Upon inspection, you will be advised of any items that could not be credited according to our warranty and return policies. You must advise Safety Step within 30 days if you wish ineligible items to be returned to you freight collect. Items left over 30 days will be disposed of at our discretion.
Items Ordered in Error
Items ordered in error may be returned if a Return Authorization and an RMA number is obtained within 72 hours of the receipt of the goods. Credit will be issued at the original price purchased less a 15% restocking fee. Return freight must be prepaid.
Our Products are warranted to be free from defects in material and workmanship for a period of 24 months from date of purchase. Our liability from all causes is limited to the value of the goods sold or furnished. This is the complete and full warranty, no further warranty expressed or implied, is allowed.
Warranty is void if the product has been damaged by accident, neglect, fire, improper service, unreasonable use of causes not arising out of defects in material or workmanship.
All products claimed defective should be returned, freight prepaid, to the factory with a written explanation of why the product is thought to be defective.
After inspection, a final decision will be made as to whether the product will be covered under the terms of this warranty. A written report of our findings will be given.
This warranty shall not apply to any product consumed due to normal wear, use or passage of time, or has been subjected to accident, negligence, alteration (including any product that has had a serial number altered, defaced, or the tag removed), abuse, or misuse.
This warranty is expressly in lieu of any other warranties, whether expressed or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Safety Step be liable for incidental or consequential damages of any kind. Further, Safety Step neither assumes nor authorizes any person to assume for it any liability other than warranty conditions with the sale of its manufactured products.
Applicability of Terms and Conditions
The terms and conditions outlined herein will control all sales by Safety Step Corporation, unless otherwise expressly agreed to in writing and signed by Safety Step at its corporate office by an authorized agent. Terms and conditions contained in any purchase order or any other writing that are different from, in addition to, or alter the terms and conditions contained herein are objected to and shall not be binding upon Safety Step.